Refund and Returns Policy

TracMetrics is a software subscription, not a physical product, so there is nothing to return. As stated in our Terms and Conditions, all payments are final and non-refundable, including partially used billing periods. We may, at our discretion, refund a genuine billing error such as a duplicate or incorrect charge.

Subscriptions renew automatically at the end of each billing cycle (monthly, quarterly, or yearly, depending on the plan you chose) using your saved payment method, until you cancel. You will not be charged again once a cancellation takes effect.

The founding member plan renews every year at the founding price of ₹699, all taxes included, until you cancel. The same no-refund rule applies to it as to every other plan.

You can cancel future renewals at any time from the Billing tab in Settings. TracMetrics does not currently offer a free trial, so a new subscription begins billing immediately on purchase. Cancelling stops future renewals only, your existing access continues until the end of the period you already paid for.

We aim to keep TracMetrics available at all times, but scheduled maintenance or unforeseen outages can occasionally affect access. Temporary unavailability does not itself qualify for a refund.

Cancelling your subscription does not delete your account or your journal. If you also request account deletion from Settings, it runs after a 14-day grace period; your data remains exportable until then.

If you believe you were charged in error, please contact us first so we can resolve it directly. Filing a chargeback with your bank or card issuer without contacting us first can result in your account being suspended while the dispute is investigated. Payments are processed by our payment partner and merchant of record, Dodo Payments, which also handles any refund or dispute that we approve.

For any billing question, refund request, or payment issue, reach us through in-app support with your registered email so we can look up your subscription, or email our billing team directly.